Customer Shipping And Returns

Shipping

Reese and Luke will ship any order within Canada via Expedited Canadian Postal Service.

Please note that Reese and Luke reserves the right not to ship and cancel an order for any reason.

Order Turn-Around-Time

It is important to us that we ship your purchase as quickly as possible.  We typically ship in-stock orders within 1-4 business days. In some instances when items are thought to be in stock but are not available you will be notified via email of the options available to you prior to your order shipping.  Please note we reserve the right not to ship any orders for any reason.  If your order has a problem and cannot be shipped, we will contact you with a potential resolution.

*We ship Monday through Friday, excluding holidays.

Keeping Track Of Your Order

Once your purchase has been shipped you will be e-mailed a tracking number to check the status of your order. We are committed to providing for you the best possible service, if you have any questions please contact us.

Returning/Cancelling Your Order(S)

Our customers can always be confident that our products are completely new, unused and attain a high standard of quality. For safety and hygienic reasons, Reese and Luke's personal care products cannot be returned or exchanged.

If you are shipped an incorrect item that is different than the order you placed, contact Reese and Luke to arrange an RMA and your new item will be shipped out once the incorrect item has returned.

Damaged Items

Reese and Luke is not responsible for held, lost or damaged packages. Also, we are not responsible for missing, lost or stolen packages marked as delivered.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


Cancellation Policy

Due to our commitment to process online orders as quickly as possible, cancellation requests must be submitted within 3 hours from the time of order. Please send your cancellation request to info@reeseandluke.com. Please note that sending in a cancellation request does not mean that your order is immediately cancelled. Cancelled orders will be confirmed in writing via email. 

US & International Shipping

Reese and Luke does not ship outside of Canada. For international orders, please visit our Store Locator page to find a retailer near you.